Welcome to SloFi! We do our utmost to make you happy with our selection of drinkware, coffee-related accessories and freshly roasted coffee. Please read our return and refund policy carefully.
Made to order
Almost all of our interior work is only produced after you order it. We deliberately hold no stock: this prevents overproduction and means your canvas, mug or desk mat is made especially for you. As a result, delivery takes a little longer than at a warehouse store. That time goes into the work, not into waiting.
Drinkware and accessories
- Damaged items — did you receive a damaged product? Contact our customer service within 30 days of receipt. We will arrange a refund or replacement.
- Product appearance — tastes differ, but dissatisfaction with the appearance of a product does not entitle you to a return. Feel free to contact us and we will look for a suitable solution together.
Freshly roasted coffee
- Food policy — our freshly roasted coffee is a food product. Once delivered and opened, it cannot be returned.
- Quality complaints — do you have complaints about the quality of our coffee? Contact our customer service. We will assess the situation and, at our discretion, offer a refund or a new shipment.
General terms
- Customer service — for all questions about returns or refunds, we are here for you at hello@slofi.life.
- Suspicious behaviour — SloFi reserves the right to refuse a refund in case of suspicious behaviour, such as repeated ordering and returning by the same person.
Thank you for choosing SloFi. We greatly value your trust and strive for high-quality products and service.